Plans
Usage and Billing
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MTUsUp to 50KUp to 200KCustom VolumeAdditional MTU Fees$10 for Extra 1K MTUsSeats1010Unlimited
Analytics
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Active User✓✓✓Revenue✓✓✓Retention✓✓✓In-App Purchase Per Product✓✓✓Purchasing User Analysis✓✓✓
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Success Metrics Visualization✓✓✓Success Metrics History✓✓✓
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Custom Metrics30100 (+$60/mo Per 10 Extras)UnlimitedCustom Metrics Visualization✓✓✓Past History CoverageLast 30 daysLast 30 daysCustom
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Number of Currency2CustomCurrency Report✓✓Currency Acquisition✓✓Currency Usage✓✓
Segments
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Number of Custom Segments30 (+$30/mo Per 10 Extras)CustomDynamic Segments✓✓Static Segments✓✓Segment User List✓✓
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VIP User Ranking✓✓VIP User Detailed Purchase History✓✓Targeted In-App messaging✓✓New Purchase User (NPU)✓✓NPU Detailed Purchase History✓✓
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AI Personas (Pre-Made)✓Customized AI Personas✓
In-App Messaging
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Free In-App Messages50,000CustomIn-App Messaging$3 / 1,000 ImpressionsCustomPerformance Measurement✓✓Personalized Messages✓✓Link to Purchase✓✓
Tech Support
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CSV Export✓✓✓Collection Data Storage Period3 Months3 MonthsCustom
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Private Dedicated Server✓✓
Support
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Self-Service Resources✓✓✓EmailEmailPrioritized24/7 PrioritizedDiscordPublic ChannelPrivate Channel24/7 Private Channel
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Customer Success Manager✓Onboarding TrainingAdd-On$2,000 (Annual Plan Waived)✓Advisory Services or Professional ServicesAdd-OnAdd-On
Frequently asked questions
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Every company has specific requirements that need to be met. Although users typically choose a plan based on the features they need, we have provided some general guidelines to consider.
- Growth Plan: Designed for companies seeking analytics solutions, which include customized metrics and visualization.
- Business Plan: Designed for companies with more games and game users who wish to gain deeper insights through segmentation and take immediate action with in-app messages to enhance their gaming experience.
- Enterprise Plan: Ultimate solution for businesses looking to maximize the potential of gaming through customized AI or on-premise service.
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An MTU (Monthly Tracked User) is a unique user who triggers one or more events in a project within a calendar month. TentuPlay identifies unique users using a unique user identifier. Users are only counted once per month, even if they trigger multiple events on different devices.
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You can estimate your current MTU usage using your monthly active user (MAU) count. These counts should be similar as long as they account for users similarly.
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You may be charged extra fees if you surpass your monthly prepaid data limit by using more MTUs. TentuPlay will calculate your MTU usage at the end of every calendar month to determine if you need to pay any overage fees. To prevent this, you will receive notifications from TentuPlay when you approach your limit.
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Different tools have varying ways of gathering and analyzing data, which can lead to different outcomes. In particular, TentuPlay only counts legitimate users who sign up and connect to the game, unlike other tools that may include fraudulent users from advertisements. Therefore, TentuPlay's user count may be lower than other tools.
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No. Currently, In-App Messages (Actions) are only accessible in the Business and Enterprise plans.
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An impression refers to an In-App Message that appears on a device. Each time the message is served, it is considered one impression. Therefore, if the same IAM is sent repeatedly, it will be counted as separate impressions.
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Opting for the Business or Enterprise Plan comes with a charge for onboarding that will set you up for success right from the start. Analyzing data to enhance your games goes beyond just looking at numbers; it's about immersing yourself in the player community and comprehending their values by conducting experiments and testing hypotheses. Our TentuPlay customer training program guarantees expert assistance from game producers, data scientists, and consultants, empowering you to reach your goals easily.
While onboarding isn't mandatory for those who choose the Growth Plan, Consulting is available at an additional expense.